Probate Complaints Policy

If you would like to talk to us about how we can improve our probate service to you, or if you are unhappy with the service you are receiving, please let us know by contacting Leigh Jones. We will consider carefully any complaint that you may make about our probate services as soon as we receive it and will do all we can to resolve the issue. We will acknowledge your complaint within five business days of its receipt and endeavour to deal with it within eight weeks. Any complaint should be submitted to us in writing.

If we do not deal with it within this timescale or you are unhappy with our response we give you, you may of course take the matter up with our professional body the Institute of Chartered Accountants in England and Wales and the Legal Ombudsman. Complaints to the Legal Ombudsman should be made within six years of the act or omission or within three years of you becoming aware of the issue, and in either case within six months of our written response to your complaint to us. The contact details for the Legal Ombudsman are by post to PO Box 6806, Wolverhampton WV1 9WJ, by e-mail to enquiries@legalombudsman.org.uk and by telephone on 0300 555 0333.

You can also refer to the ICAEW, the Institute of Chartered Accountants in England and Wales and refer to their complaints policy.

For details of our Probate Compensation Arrangement click here.