MFW Complaints Procedure

We are committed to providing our clients with a high quality service that is both efficient and effective. However, should there be any cause for complaint in relation to any aspect of our service please contact the partner responsible for the engagement.

We will consider carefully any complaint made about our service and do everything reasonable to put it right. We will acknowledge a complaint letter within five business days of its receipt and endeavour to deal with any complaints within eight weeks. If the partner responsible for the engagement is unable to satisfactorily resolve the complaint, then the matter should be referred to the firm’s Senior Partner who is currently Clair Rayner, who is based at our Sittingbourne office.

If the complaint is still not resolved to the complainant’s satisfaction, a complaint can be made to our professional body, the Institute of Chartered Accountants in England and Wales at Level 1, Metropolitan House, 321 Avebury Boulevard, Milton Keynes, MK9 2FZ.